We will respond to your email within 48 hours Monday - Friday
Q: Do we need to wash the dishes?
A: No!! We do that here in our facility, PLEASE DO - Scrape ALL food from plates and empty glassware
Q: Do we need to wash linen?
A: PLEASE DO NOT wash our linen, we have a team of linen experts to do that! However, if your linen gets wet in the storm, or if red wine and other stains happen, please hang it to dry before putting into bags - wet linen = mouldy linen = you will be charged
b/ PLEASE DO NOT wrap leftover food in our linen!! after just a day or 2, it goes mouldy and eats away at the fibre (yes, we need to say that) Please shake food chunks, crumbs, pens/pencils, confetti, etc... off before returning.
DO NOT burn wax candles on linens, any wax is refused by our cleaners, it is garbage and cannot be cleaned, therefore, you will be charged for new linen
Q: Can we pick up our rentals?
A: YES! you certainly can in most cases, please make sure you have vehicles which are large enough. Some items may need to be secured properly, it is your responsibility to bring your own tie downs/ straps. Elite Party Rentals is NOT RESPONSIBLE for any loads not properly secured.
Q: When can we expect our rentals to be delivered?
A: Every situation is different. We love to get them to you the day before your event, we do our best to get weekend events delivered on Friday'. In SOME cases, we are able to deliver Thursday. We do our best to get it to you early, but do not guarantee it.
Q: Do you set our rentals up for us?
A: No, sorry, we do not offer set up or tear down EXCEPT for Harvest Tables. You must have all rentals ready for us to pick up by 9:30 the following day. ie: if your party is on Saturday, please have everything ready 9:30 am Sunday. We start by 9:00 am and go until we are done, so there is not exact schedule for pickups. You could be first on the list, or last.
*Please treat rentals as though they are your own, use the care you would like the person before you to use. We try to keep our items in good condition, but it takes you, the customer to help us!
*Do not "throw" chairs in a pile. = Kindly stack them properly.... White plastic, seat side down
White resin - seat side UP. They both "nestle" into each other/lock in
*CRUISER TABLES - PLEASE return with the tops together, putting the base against the top scratches the finish.
*PLEASE confirm your order in advance. If your rentals do not have a deposit or full payment, they will not be considered as a confirmed order and may hold you up when you arrive
Q: I have a question not answered here
A: Ask us anything, we are here to help!
How to work the ovens, bbq, deep fryers, tents, etc. Take a look below for a video to help you with the equipment.
We will be downloading more videos as we get them. Not sure how to work something? Google is a good tool for some products, or if it is during our regular business hours, give us a call. We can help!
Not sure how to work our fryers? Watch this video, instructions start at approx 1:00:00 into video
Please be sure to fill water pan(s) before cooking. Please scrape your grill as you go and burn off excess food before returning.
Check out this great video from our Manufacturers to set up the 10 x 10.